11+ Tutoring for Grammar and Independent School Entry

This document establishes the agreement between Mindbuilders Ltd, trading as  11Plus Made Simple (the "Service Provider" or "Owner"), and the Client (the Parent/Guardian).  

Service Provider: 11 Plus Made Simple  

Contact Email: admin@mindbuilders.co.uk  

Last Updated: 16/10/2025  

1. The Contract and Service  

Acceptance: Payment of fees confirms your acceptance of these terms. By enrolling your child in our 11 Plus exam preparation programme, you agree to these policies, which are designed to ensure a fair and predictable experience for all our clients.

Service: We offer online 11 Plus tutoring sessions delivered via Zoom, supported by online platforms including Google Classroom, preparing children for selective school entrance exams. This includes GL Assessment tests (Kent and other GL regions), the Bexley Quest test, and independent school entrance exams.

Duration: The expected service duration varies by entry point, from a single academic year up to the full Year 3 to Year 6 pathway. Enrolment continues monthly until cancelled.  Either party may end the enrolment by giving one month's written notice.

2. Payment Policy  

Programme Fee: The full programme fee is payable in monthly instalments, due on the first day of each calendar month.  

Payment Method: All payments are processed automatically via our secure payment system (Stripe/Go Cardless). A valid credit or debit card is required to secure your child’s place in the programme.  

Late Payments: If payment is not received within seven (7) days of the due date, we reserve the right to suspend your child's participation in group sessions and access to programme resources until the outstanding balance is settled.  

3. Cancellation and Missed Session Policy  

Group Sessions (Missed by Student): Due to the nature of group learning, we do not offer refunds or make-up sessions for any sessions missed by the student.  

Access to Material: If a student misses a session, we provide access to a video recording of the lesson for playback, along with the materials covered.  

Cancellations by 11Plus Made Simple: If a session must be cancelled by us, we will provide an alternative session time or a full refund for that specific session.  

4. Refund Policy  

14-Day Cooling-off Period: You may cancel your child's enrolment within 14 days of the initial booking date. Where sessions have already been delivered during that period at your request, we will refund the fees paid less a proportionate charge for the sessions attended.
Fixed-date courses: For intensives and other courses with a set start date, cancellations made less than 10 days before the course begins are not eligible for a refund, as the place is held and withdrawn from sale.
After the cooling-off period: Fees already paid for the monthly programme are non-refundable.

5. Lesson Recording and Communication  

Lesson Recording: Lessons are recorded so that students can review the material or catch up on a missed session. Recordings are shared on Google Classroom  and are accessible only to students enrolled in that group. 

Storage and Deletion: Recordings are stored securely for a period of one year and are then permanently deleted. By accepting these terms you consent to the recording of all sessions.  

Communication: All official correspondence must be directed to admin@mindbuilders.co.uk. WhatsApp is used solely for non-official communication (e.g., quick reminders).  

6. Client Responsibilities  

Technology: The Client must ensure the Student has a stable internet connection, working camera/microphone, and a quiet, distraction-free learning environment. Technical issues on the Client's side will not warrant a refund or replacement lesson.  

Safeguarding: An adult must be present in the home/building throughout all online sessions for students under 18 for safeguarding reasons.  

7. Liability and Intellectual Property  

11 Plus Made Simple is not liable for the outcome of any exam or assessment, including the 11 Plus tests.  

All lesson plans, presentations, worksheets, mock exams, and resources provided by 11Plus Made simple are the intellectual property of Mind Builders Ltd.  and must not be copied, reproduced, or distributed to any third party.