11+ Tutoring for Grammar and Independent School Entry

This document establishes the agreement between Mindbuilders Ltd, operating as 11+ made simple (the "Service Provider" or "Owner"), and the Client (the Parent/Guardian).  

Service Provider: Mindbuilders Ltd trading as 11+ made simple  

Contact Email: admin@mindbuilders.co.uk  

Last Updated: 16/10/2025  

1. The Contract and Service  

Acceptance: By enrolling your child in our 11 Plus Exam Preparation program at 11+ made simple, you agree to these policies, which are designed to ensure a fair and predictable experience for all our clients.  

Service: We offer online 11 Plus Tutoring sessions delivered via Zoom, supported by online platforms like Google Classroom and Classwork.com, specifically designed for the Bexley 11+ and Kent 11+ tests.  

Duration: The expected service duration is typically up to two academic years, depending on the child's entry point.  

2. Payment Policy  

Programme Fee: The full programme fee is payable in monthly instalments, due on the first day of each calendar month. The total cost and payment schedule will be outlined in your initial booking agreement.  

Payment Method: All payments are processed automatically via our secure payment system (Stripe/GoCardless). A valid credit or debit card is required to secure your child’s place in the programme.  

Late Payments: If payment is not received within seven (7) days of the due date, we reserve the right to suspend your child's participation in group sessions and access to programme resources until the outstanding balance is settled.  

3. Cancellation and Missed Session Policy  

Group Sessions (Missed by Student): Due to the nature of group learning in our 11 Plus Success program, we do not offer refunds or make-up sessions for any sessions missed by the student.  

Access to Material: If a student misses a session, we provide access to a video recording of the lesson for playback, along with the materials covered.  

Cancellations by 11+ Made Simple: If a session must be cancelled by us, we will provide an alternative session time or a full refund for that specific session.  

4. Refund Policy  

14-Day Cooling-off Period: You may cancel your child's enrolment within 14 days of the initial booking date. The fees paid for this period are non-refundable, but you will not be liable for any subsequent programme fees if you cancel within this window.  

Non Refundable Status: After this 14-day period has passed, all fees are non-refundable.  

Extenuating Circumstances: Any refund requests outside of this policy will be considered on a case-by-case basis.  

5. Lesson Recording and Communication  

Lesson Recording: All lessons, including those tailored for the Bexley test and Kent test, are recorded for quality assurance purposes and to allow students to watch and review learning or catch up on missed lessons.  

Storage and Deletion: Recordings are stored securely for a period of one year and are then permanently deleted. By accepting these T&Cs, you consent to the recording of all sessions.  

Communication: All official correspondence must be directed to admin@mindbuilders.co.uk. WhatsApp is used solely for non-official communication (e.g., quick reminders).  

6. Client Responsibilities  

Technology: The Client must ensure the Student has a stable internet connection, working camera/microphone, and a quiet, distraction-free learning environment. Technical issues on the Client's side will not warrant a refund or replacement lesson.  

Safeguarding: An adult must be present in the home/building throughout all online sessions for students under 18 for safeguarding reasons.  

7. Liability and Intellectual Property  

Mindbuilders Ltd is not liable for the outcome of any exam or assessment, including the 11 Plus tests.  

All lesson plans, presentations, worksheets, mock exams, and resources provided by 11+ made simple are the intellectual property of Mindbuilders Ltd and must not be copied, reproduced, or distributed to any third party.